Jaganannaku Chebudham: AP launches toll free 1902 to receive grievances
Andhra Pradesh Government has launched a new toll-free number, 1902, under the “Jaganannaku Chebudham” programme aimed at better citizen engagement and public grievance redressal. The programme is structured on a mission mode and is considered an improvisation of the Spandana grievance redressal mechanism.
Callers can lodge their complaints on various government departments at village/ward secretariats from 3 pm to 5 pm on working days. After registering a grievance on the toll-free number, the caller will receive an acknowledgment through a text message.
The new programme launched by the Chief Minister YS Jagan Mohan Reddy includes project monitoring units (PMUs) set up from mandal to CMO level to track complaints, suggestions, and feedback.
The universal grievance redressal helpline aims to proactively reach out to citizens, gather their grievances in a focused manner, and address them. The initiative was formally launched by Chief Minister YS Jagan Mohan Reddy, who reiterated the government’s commitment to the public.
The government officials from district down till village/ward secretariats are connected via video conferencing during the launch. The new programme allows citizens to directly call and raise their individual problems with the Chief Minister’s office.
FAQs On Jaganannaku Chebudham
- What is Jaganannaku Chebudham?
- Jaganannaku Chebudham is a public grievances redressal programme launched by Andhra Pradesh Government aimed at better citizen engagement and proactive resolution of grievances.
- How can citizens lodge their complaints?
- Citizens can lodge their complaints on various government departments at village/ward secretariats from 3 pm to 5 pm on working days.
- What happens after registering a grievance on the toll-free number?
- The caller will receive an acknowledgment through a text message with a link to track the status of the problem.
- What are project monitoring units (PMUs)?
- PMUs are set up from mandal to CMO level to track complaints, suggestions, and feedback.
- How can citizens directly raise their individual problems with the Chief Minister’s office?
- Citizens can call the toll-free number 1902 to directly raise their individual problems with the Chief Minister’s office.
- What is the government’s commitment to the public through this initiative?
- The government is moving towards finding a solution to every problem that a citizen can have and resolving individual grievances relating to any government service or schemes in the most effective manner.
