OnePlus Extends Screen Warranty for Green Line Troubles

Introduction:

OnePlus has made a huge attempt to solve a pressing issue among its user base by announcing a ground-breaking fix for Indian smartphone customers who are experiencing the infamous “green line display problem.” In order to properly cater to its impacted handsets in the Indian market, the Chinese tech giant has adopted an understanding approach and introduced a lifetime screen warranty. With the objective of restoring OnePlus devices to their original visual splendor, this proactive program enables consumers to replace their smartphone screens without cost or restrictions.

The Unanticipated Green Line Display Issue

The “green line,” an unpleasant visitor that first appeared on the OLED panels of some OnePlus 8, OnePlus 8 Pro, OnePlus 8T, OnePlus 9, and OnePlus 9R handsets, marked the beginning of the turbulent trip. Soon after consumers loaded the OxygenOS 13.1 update, this problem began to show up, and it quickly grew into a major problem. Numerous internet forums, including Reddit, Twitter, and the OnePlus community, were inundated with complaints that painted a picture of annoyance and disappointment.

Users described their problems, adding that they had tried everything to stop the problem—including resetting their devices or going back to earlier software versions—but nothing had worked. The Android 13-based firmware upgrade appeared to bring along a number of other issues, which added to the consumers’ misery and made things worse for OnePlus.

OnePlus Makes a Proposition

OnePlus stepped up to the plate after realizing the urgency of the situation and the mounting unhappiness. The business acknowledged the problem in a press release that sent shockwaves through the tech industry and revealed a game-changing fix: a “lifetime screen warranty.” This warranty assurance, which reflects OnePlus’s unrelenting dedication to customer satisfaction, applies to all devices dealing with the green line display issue.

The CEO of OnePlus expressed regret after realizing that the problem had caused the affected users a tremendous deal of inconvenience. As part of our ongoing commitment, we urge customers to bring their devices to the OnePlus service center that is closest to them for a diagnosis. We will also replace any afflicted devices’ screens for free. We are also providing a voucher with certain OnePlus 8 and 9 Series smartphones that will give the consumer a reasonable portion of the device value to upgrade to a new OnePlus device. We are currently providing lifetime screen warranties on all impacted devices due to the current circumstance. I appreciate your support and understanding.

Taking a Holistic Approach to the Problem

The thorough strategy used by OnePlus demonstrates a strong comprehension of the annoyance felt by its customer base. In addition to promising to replace displays, the corporation also offers support by way of a discount voucher program. Users of the OnePlus 8 Pro, OnePlus 8T, OnePlus 9, and OnePlus 9R who are struggling with the green line issue are being provided with a special discount coupon. Users can purchase a new OnePlus smartphone with this offer, which is exclusively valid for online transactions and guarantees a smooth transfer from their problematic smartphones.

User-Centric Approach

The way that OnePlus handled the green line display issue demonstrates the company’s commitment to its customers. The lifetime screen warranty is OnePlus’s audacious declaration of its dedication to quality and a sign of its faith in its goods. In addition to fixing a technical problem, OnePlus is reestablishing faith and trust in its brand by offering a program that enables customers to have their screens replaced without incurring any additional fees.

FAQs on OnePlus Extends Screen Warranty for Green Line Troubles

Which OnePlus models are covered by the lifetime screen warranty?

The lifetime screen guarantee is available to OnePlus owners in India who have the OnePlus 8, OnePlus 8 Pro, OnePlus 8T, OnePlus 9, or OnePlus 9R devices who have encountered the green line display issue.

Q2: How do I use the coupon for a discount on a new phone?

Customers who have OnePlus 8 Pro, OnePlus 8T, OnePlus 9, or OnePlus 9R devices with a green line display issue can get the discount coupon by going to a OnePlus Exclusive Service Center. The voucher can then be used to make new OnePlus smartphones available for online purchase.

Q3: Does the lifetime warranty cover all countries?

Currently, only OnePlus phones purchased in India are eligible for the lifetime screen warranty program.